Terms and Conditions
Effective January 1, 2026
Quality Chino Hills Concrete Company, chinohillsconcretecompany.com, contact@chinohillsconcretecompany.com
Agreeing to these terms
These terms apply when you use this website or ask Quality Chino Hills Concrete Company to estimate or do work at your property. By using the site, asking for an estimate or booking a job, you agree to them.
"We," "us" and "our" mean Quality Chino Hills Concrete Company and our crew. "You" means the person using the site or the property owner who hires us.
If your signed contract or written estimate says something different from these terms, the signed document controls for that job.
What we do
We're a concrete contractor in Chino Hills, CA, working there and in the cities around it. Our work includes driveways, patios, walkways, steps, garage floors, pool decks, retaining walls, footings, slab foundations and other flatwork, which covers any flat poured surface. You can read more about our crew on our About page, and the home page lists the services we offer.
What you read on this site is general information about the trade and how we usually work. It isn't a quote, a design or a promise about your property, because every job depends on what we find once we're on site.
Estimates and pricing
We give free estimates at your property, and there's no pressure to book. The estimate is based on what we can see and measure that day, plus the size, thickness, finish and access you describe to us.
Some conditions can't be seen until the old concrete is out and the subgrade, the soil the slab sits on, is open. Soft or wet soil, buried roots or debris, old concrete thicker than expected and unmarked lines can all change the work. If that happens, we'll stop, explain what we found and give you the added cost in writing, and we won't do the extra work until you approve it.
Prices on your written estimate hold for the period stated on it. Changes you ask for after you've approved the estimate, such as a larger area, a different finish or added steel, may change the price and the schedule.
Scheduling and cancellation
We'll give you a start date and an expected time frame, but concrete depends on weather and on the slab curing, the waiting period while it hardens and gains strength. Rain, high heat, wind, supply delays and inspection timing can move the schedule, and we won't pour in conditions that would weaken your slab just to keep a date.
You'll need to keep the work area clear and give our crew and the concrete truck access on the scheduled days. If access isn't available when we arrive, we may need to reschedule.
If you need to cancel or move your job, tell us as soon as you can by calling (909) 308-0181 or through our contact page. If we've already ordered materials, booked a concrete delivery or done prep work, you're responsible for those costs as stated in your contract.
Payment
Your contract or written estimate sets the payment amounts, due dates and the payment methods we accept. Payment is due on those dates.
If a payment is late, we may pause the work until it's resolved. As a California contractor, we may also use the payment remedies state law allows for work we've completed.
Caring for new concrete
New concrete needs time before it's walked on or driven on, and we'll tell you when it's ready for each. Damage from using the slab early, from loads heavier than it was built for, or from changing the drainage around it after we leave isn't covered by our work.
Concrete can develop small hairline cracks even when it's placed correctly. We cut control joints, planned grooves that give the slab a place to crack, so most cracking stays in lines we chose. A hairline crack within a joint, or one that doesn't affect how the slab works, is normal and isn't a defect.
Warranties and our guarantee
Our work is backed by our satisfaction guarantee. The terms of any guarantee or warranty on your job are the ones written into your contract, and if something isn't right, call us and we'll come look at it.
Apart from what your contract states, and to the extent California law allows, we don't make other warranties, written or implied. Information on this website is provided as is, and we don't promise it is complete or free of errors.
Limits on our liability
To the extent California law allows, we're not liable for indirect, incidental or consequential losses, such as lost use of a driveway or other property during the work. Our total liability on any job won't exceed the amount you paid us for that job.
We're not responsible for problems caused by conditions we didn't create and couldn't reasonably see, such as existing settlement, soil movement under nearby structures or underground lines that weren't marked. Nothing in these terms limits any right you have that California law says can't be limited.
Resolving disagreements
If you're unhappy with any part of our work or our billing, call us at (909) 308-0181 first. Most problems get settled quickly when we can see the slab and talk it through.
If we can't settle it that way, we can agree to try mediation with a neutral person before either of us goes to court. If it still isn't resolved, either side may pursue it in the state courts serving San Bernardino County, California.
Governing law
These terms, this website and any work we do are governed by the laws of the State of California.
Changes to these terms
We may update these terms from time to time. Changes take effect when they're posted on this page, but a signed contract keeps the terms it was signed under.
If you have a question about these terms, reach us through our contact page or call (909) 308-0181. Our hours are Mon–Fri: 8 AM–10 PM, Sat–Sun: 6 AM–9 PM, and we respond within 1 business day.